Leads functional workshops, gathers detailed requirements, and ensures technology design and solutions are aligned with business requirements. Monitors and manages overall ServiceNow ITSM application suite configurations. Develops ServiceNow software solutions using JavaScript, Jelly, one or more Web Services, XML, HTML and CSS. Experience developing custom portal web pages in ServiceNow using Bootstrap and AngularJS frameworks. Works with functional and admin teams to deliver automated workflow solutions in ServiceNow. Experience integrating third-party software with ServiceNow. Maintains and continuous improvement of processes, standards, policies, working methods, and tools using Agile and ITIL best practices. Worked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availability. Configures ServiceNow ITSM applications in alignment with approved design plans.

Define and implement efficient end-to-end provisioning Automation solutions based on Service now. Serves as a subject matter expert for automation and orchestration. Supports the existing Automation Portals, provisioning scripts. Identify the automation orchestration related opportunities throughout the organization. Independently leads the design of automation solutions to include hardware platforms, services, and operation systems. Lead development of Java based Infrastructure Self-service Portals with a team of Developers, Engineers and Architects. Provide Architecture solution to develop Self Service Portal and Infrastructure automation. Create Automation solutions using VMware technologies, Apache, Tomcat, WebLogic and SOA. Role will be accountable for working multiple internal Company departments to in delivering enterprise automation solutions. Work with development teams for develops Infrastructure web applications using COTS products or JSP, Servlet and XML. Conduct POCs to demo new ideas and help solidify technical direction. Work with internal as well as external resources to achieve project goals. Work in a collaborative development environment, providing assistance & technical guidance to team members

Develop moderate to complex workflows in ServiceNow to automate business processes. Provide subject matter expertise on the ServiceNow platform. Customize and maintain the ServiceNow self-service catalog. Maintains and continuous improvement of processes, standards, policies, working methods, and tools using Agile and ITIL best practices. Gather business requirements. Knows unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testing. End-user training.